About Donnabelle Dresses

Who We Are

Donnabelle Dresses is an independent online retailer specialising in dresses and occasion wear for women who love timeless, feminine style. We curate our collection to help you find pieces that feel special — for everyday moments, celebrations and everything in between.

We are an online-only store. We don't have a physical shopfront; selling online is what lets us keep our range fresh and our prices fair. Every order is packed with care and sent out to be delivered to your door.

What We Value

We want you to shop with confidence, so we try to keep things simple and honest:

• Clear, upfront information. Our product pages, pricing, delivery times and policies are written to tell you exactly what to expect before you buy.
• Real customer support. When you contact us, a person reads your message and helps you sort it out.
• Your rights protected. Our goods come with the consumer guarantees that apply under the Australian Consumer Law, and our Returns & Refunds Policy is written to respect them.

Where We Ship From

We're an international online retailer. Our products are dispatched from our overseas fulfilment centre and delivered across Australia by Australia Post or a trusted courier partner. Because our orders travel internationally before local delivery, most arrive within 6–12 business days — you'll find the full details in our https://donnabelledressessydney.com/pages/shipping-policy. We think it's important you know this upfront, so there are no surprises after you order.

Shipping & Returns at a Glance

• Free shipping Australia-wide on all orders.
• Estimated delivery: 6–12 business days.
• 30-day returns for change of mind, plus your full rights under the Australian Consumer Law for faulty or incorrectly supplied items.

For the complete details, please see our https://donnabelledressessydney.com/pages/shipping-policy and https://donnabelledressessydney.com/pages/refund-policy.

Contact Us

We're always happy to help — whether it's a question about sizing, an order, a delivery or a return.

Donnabelle Dresses Operated by Ricardo José Pereira Nunes. Rua do Emigrante nº15, Vilar, Lisboa, 2550-069, Portugal.

Email: support@donnabelledressessydney.com Phone: +351 928257084

Customer service hours: 

Monday – Friday: 10:00 AM – 5:00 PM (Sydney time)
Saturday & Sunday: 9:00 AM – 3:00 PM (Sydney time)

We aim to respond to all enquiries within 1–2 business days. If you're contacting us about an existing order, please include your order number so we can help you faster.

You can also review our https://donnabelledressessydney.com/pages/terms-of-service , https://donnabelledressessydney.com/pages/privacy-policy , https://donnabelledressessydney.com/pages/shippingpolicy and https://donnabelledressessydney.com/pages/refund-policy at any time via the links in the footer of our website.