Privacy Policy – Donnabelle Dresses

Last updated: August 2026

At Donnabelle Dresses, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1 – Who We Are

This website is operated by Donnabelle Dresses.

For the purposes of this Privacy Policy, "Donnabelle Dresses", "we", "us" and "our" refer to the business responsible for operating this website and handling your personal information.

Donnabelle Dresses is an independent online retailer that operates internationally and ships orders from an overseas fulfilment centre (see our Shipping Policy). Our contact and business details are:

• Operated by: Ricardo José Pereira Nunes
• Contact address: Rua do Emigrante nº15, Vilar, Lisboa, 2550-069, Portugal
• Email: support@donnabelledressessydney.com
• Phone: +351 928257084

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2 – Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• email address;
• telephone number;
• billing and delivery addresses;
• order and transaction information;
• account details;
• communications you send to us;
• product preferences;
• information relating to returns, refunds and customer service enquiries;
• device and browser information;
• IP address;
• website activity and interactions;
• cookie and similar technology data; and
• marketing preferences.

When you make a payment, payment information is processed through our authorised payment providers. We do not necessarily receive or store your complete credit or debit card details.

3 – How We Collect Personal Information

We may collect personal information directly from you when you:

• place an order;
• create an account;
• subscribe to our email list;
• contact our customer service team;
• request a return, refund or exchange;
• participate in a promotion;
• submit a review or other content; or
• otherwise provide information through our website.

We may also automatically collect certain technical information when you use our website through cookies and similar technologies.

In some circumstances, we may receive information from third parties that assist us in operating our business, such as payment providers, delivery partners, e-commerce providers and marketing platforms.

4 – How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;
• arrange delivery;
• process payments;
• provide order and delivery updates;
• manage returns, exchanges and refunds;
• respond to customer service enquiries;
• create and manage customer accounts;
• detect and prevent fraud or misuse;
• maintain and improve our website;
• understand how customers use our website;
• personalise your shopping experience;
• send marketing communications where permitted;
• measure and improve our advertising;
• maintain appropriate business and transaction records; and
• comply with legal and regulatory obligations.

We only collect and use personal information where reasonably necessary for our business activities or as otherwise permitted or required by law.

5 – Shopify and E-Commerce Services

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services online.

Shopify may process personal information on our behalf or otherwise handle information in connection with providing its services.

Your information may therefore be processed or stored using Shopify's systems and infrastructure.

Shopify's own privacy practices are governed by its applicable privacy policies.

6 – Payments

Payments may be processed by third-party payment providers.

When you make a purchase, certain personal and transaction information may be provided directly to the payment provider for the purposes of:

• processing your payment;
• verifying the transaction;
• preventing fraud; and
• complying with applicable financial and legal requirements.

We take reasonable steps to work with reputable payment providers and use appropriate security measures.

7 – Order Fulfilment and Delivery

To process and deliver your order, we may disclose relevant personal information to third parties involved in order fulfilment and delivery.

This may include:

• fulfilment centres;
• warehouses;
• Australia Post;
• courier and logistics providers; and
• other service providers necessary to process and deliver your order.

We only provide information reasonably necessary for these services, such as your name, delivery address, telephone number, email address and relevant order information.

Overseas Disclosure

Our products are dispatched from an overseas fulfilment facility, and some of our service providers, fulfilment partners or other business partners are located outside Australia.

Because our fulfilment operations involve overseas service providers, your personal information may be disclosed to or processed by recipients located in other countries, including China.

Other countries may also be involved depending on the service providers we use from time to time.

Where required by applicable law, we take reasonable steps in relation to overseas disclosures of personal information.

8 – Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate and improve your shopping experience.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

• remember items in your shopping cart;
• keep you signed in;
• remember preferences;
• understand how visitors use our website;
• improve website performance;
• measure marketing effectiveness;
• prevent fraud; and
• provide relevant advertising.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation or advertising.

You can manage cookies through your browser settings and, where available, through the cookie preference tool on our website. Where analytics or advertising cookies require your consent, we will seek that consent through our cookie banner or preference tool before those cookies are used.

Disabling certain cookies may affect the functionality of the website.

9 – Analytics

We may use analytics services, including Google Analytics, to better understand how visitors interact with our website.

These services may collect information such as:

• pages visited;
• time spent on the website;
• device and browser information;
• approximate location;
• referral sources; and
• interactions with website features.

We use this information to analyse website performance and improve our services and customer experience.

10 – Advertising and Marketing Technologies

We may use advertising and marketing platforms, such as Google and Meta, to measure advertising performance and show relevant advertisements.

These technologies may use cookies, pixels and similar tools to collect information about interactions with our website and advertisements.

Depending on your location and applicable law, certain advertising or tracking technologies may operate only after you have provided the required consent.

You may be able to manage your preferences through our cookie settings, your browser settings and the privacy or advertising settings offered by the relevant platforms.

11 – Email Marketing

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about:

• new arrivals;
• promotions;
• special offers;
• restocks;
• anniversary sales; and
• other Donnabelle Dresses news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

We will handle electronic marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth) where applicable.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an existing order, such as order confirmations and delivery updates.

12 – Product Reviews

After purchasing from us, we may invite you to leave a review about your order or products.

If we use a third-party review provider, relevant information may be shared with that provider for the purpose of sending or managing review requests.

Any review or other content you choose to publish may be visible to other visitors to our website.

13 – Social Media

Our website may contain links to or integrations with social media platforms such as Facebook and Instagram.

If you interact with these features, the relevant social media provider may collect or receive information about your interaction in accordance with its own privacy policy.

We encourage you to review the privacy settings and policies of any social media platforms you use.

14 – Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Shopify and e-commerce service providers;
• payment processors;
• fulfilment and warehouse providers;
• postal and courier services;
• IT and website service providers;
• analytics providers;
• marketing and advertising providers;
• customer service providers;
• professional advisers; and
• government authorities, regulators or law enforcement where required by law.

We do not sell personal information in the ordinary meaning of selling customer information for money.

15 – Overseas Processing and Storage

Some of the third-party providers we use may process or store personal information outside Australia.

This includes fulfilment and service providers located in China, and other countries where our technology, payment, logistics, marketing or other service providers operate.

Because cloud and technology providers may operate infrastructure across multiple jurisdictions, the countries in which information is processed may change from time to time.

Where applicable, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable privacy requirements.

16 – Data Security

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• unauthorised disclosure.

Our website uses appropriate security technologies, including encrypted connections where applicable.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

17 – Data Breach Notification

We maintain procedures to help us respond to suspected data breaches.

If a data breach occurs that is likely to result in serious harm to affected individuals, and the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to us, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

18 – Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on:

• the nature of the information;
• order and transaction requirements;
• tax and accounting obligations;
• fraud prevention;
• customer service requirements;
• legal obligations; and
• dispute resolution requirements.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where required by applicable law.

19 – Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at support@donnabelledressessydney.com.

We may need to verify your identity before processing your request.

There may be circumstances in which access cannot be provided. Where required by applicable law, we will explain the reason for refusing a request.

20 – Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first at support@donnabelledressessydney.com.

We will review your complaint and aim to respond within a reasonable period.

If the Privacy Act 1988 (Cth) applies to us and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

21 – Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided us with personal information inappropriately, please contact us.

22 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business practices;
• our website;
• the service providers we use; or
• applicable legal requirements.

The latest version will be published on this page together with the date it was last updated.

23 – Contact Us

For questions, requests or complaints regarding privacy, please contact:

Donnabelle Dresses Operated by Ricardo José Pereira Nunes, Adress: Rua do Emigrante nº15, Vilar, Lisboa, 2550-069, Portugal. Email: support@donnabelledressessydney.com Phone: +351 928257084