Returns & Refunds Policy – Donnabelle Dresses

At Donnabelle Dresses, your satisfaction is important to us. We want you to shop with confidence, knowing that you can request a return or exchange if your order isn't quite right.

Please read our Returns & Refunds Policy carefully before requesting a return.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Please Note – Where Our Items Ship From

Our products are dispatched from, and change-of-mind returns are received at, an overseas fulfilment facility located in China. This is explained further under "Return Address" below so you know what to expect before you buy. Your rights in relation to faulty, damaged or incorrectly supplied goods under the Australian Consumer Law are not affected by where our facility is located.

Return Window

For change-of-mind returns:

• Returns must be requested within 30 days of delivery.
• Items must be unworn, unused and in their original condition, with all original tags and packaging included.
• Items that show signs of wear, use, damage or alteration may not be eligible for a change-of-mind return.

Your rights in relation to faulty or incorrectly supplied products are not limited by our change-of-mind return period.

Eligible Returns

We accept eligible returns for:

• Change of mind
• Incorrect size
• Exchange for a different size or colour, subject to availability
• Faulty or damaged products
• Products that are materially different from what was ordered or described

For change-of-mind returns, items must meet the return conditions outlined above.

Different conditions may apply where you are exercising your rights under the Australian Consumer Law.

How to Request a Return

To request a return:

1. Contact us at support@donnabelledressessydney.com before returning your item.
2. Include your order number and the reason for your return.
3. If the item is faulty, damaged or incorrect, please include clear photographs where possible.
4. Our customer service team will provide you with the applicable return instructions and return address.
5. Securely package the item before returning it.
6. Where you are responsible for return postage, we recommend using a tracked postal service.

Please do not send a return before contacting us and receiving the appropriate return instructions.

Once your return has been received, please allow approximately 7–10 business days for it to be inspected and processed.

Return Shipping Costs

Change-of-mind returns: customers are responsible for the cost of returning the item. We recommend using a tracked postal service, as we cannot be responsible for change-of-mind returns lost in transit before they reach our return facility.

Faulty, damaged or incorrectly supplied items (and items otherwise covered by a consumer guarantee under the Australian Consumer Law): you are not required to bear the cost of returning the item. We will cover reasonable return postage costs, or arrange return of the item, and provide a remedy (repair, replacement or refund) as required under the Australian Consumer Law. Please contact us first and we will provide a prepaid label or reimburse your reasonable return postage.

We do not charge restocking fees.

Return Address

Our returns facility is located at:

Win-Win Fulfillment No. 160 Nijiayan Road, Jiangbei District Ningbo, Zhejiang 315000 China

Important: Please do not send your order directly to this address without first contacting our customer service team. Return instructions must be confirmed before your parcel is sent.

For change-of-mind returns sent to our overseas returns facility, the customer is responsible for the applicable international return postage costs. For faulty or incorrectly supplied items, see "Return Shipping Costs" above.

Refunds & Processing

Once your return has been received and inspected:

• Approved refunds are generally processed within 10 business days.
• Refunds will be issued to the original payment method, unless otherwise agreed.
• Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
• You will receive an email confirmation once your refund has been processed.
• Where applicable, an exchange or store credit may be available upon request.

Nothing in this section affects any remedies you may be entitled to under the Australian Consumer Law.

Exchanges

Exchanges for another size or colour may be available, subject to stock availability.

For change-of-mind exchanges, requests must be made within 30 days of delivery.

To request an exchange, please contact support@donnabelledressessydney.com.

If the requested replacement is unavailable, we'll contact you to discuss the available options.

Non-Returnable Change-of-Mind Items

We may not accept change-of-mind returns for:

• Items returned outside the 30-day return period
• Items that have been worn or used
• Items that have been damaged after delivery
• Items with missing tags or original packaging, where applicable
• Items that have been altered or modified

These exclusions apply to change-of-mind returns and do not override any rights you may have under the Australian Consumer Law in relation to faulty or otherwise non-compliant goods.

Optional Alternative for Change-of-Mind Returns

Because our change-of-mind returns are sent to an overseas facility, returning an item is sometimes not practical or cost-effective for the customer. In those cases only, and entirely at the customer's choice, we may offer to agree a partial refund of up to 20% of the purchase price without requiring the item to be returned.

This option:

• is entirely optional and offered only as a convenience where the customer prefers not to return the item;
• is never used to discourage or replace a full refund or other remedy you are entitled to;
• requires mutual agreement between Donnabelle Dresses and the customer; and
• does not limit any rights or remedies available to consumers under the Australian Consumer Law.

If your product is faulty, damaged, incorrectly supplied or otherwise does not comply with applicable consumer guarantees, this option does not apply — please contact us so we can provide the appropriate remedy (repair, replacement or refund) under the Australian Consumer Law.

Order Changes & Cancellations

Once an order has been confirmed, it is automatically forwarded to our order processing and fulfilment system so that we can prepare orders for dispatch as quickly as possible.

Because processing may begin immediately, we cannot guarantee that an order can be changed or cancelled after it has been placed.

This includes requests to change:

• products or sizes;
• quantities;
• delivery addresses; or
• delivery methods.

If you notice an error or wish to request a cancellation, please contact us as soon as possible at support@donnabelledressessydney.com.

If your order has not yet entered processing or been dispatched, we will do our best to accommodate your request. However, this may not always be possible.

If your order has already been processed or dispatched, you may request a return after receiving it in accordance with this Returns & Refunds Policy.

Nothing in this cancellation policy limits any rights or remedies available to you under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If there is a major problem with a product, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to have the issue remedied within a reasonable time.

Your rights under the Australian Consumer Law apply in addition to any rights provided under this Returns & Refunds Policy.

Contact Us

If you have any questions about a return, refund or exchange, please contact our customer service team:

Donnabelle Dresses Operated by Ricardo José Pereira Nunes, Adress: Rua do Emigrante nº15, Vilar, Lisboa, 2550-069, Portugal. Email: support@donnabelledressessydney.com Phone: +351 928257084

We'll be happy to assist you.