Shipping Policy – Donnabelle Dresses

At Donnabelle Dresses, we're committed to making your delivery experience simple, reliable and transparent. This policy outlines where we ship from, where we deliver, how your order is shipped and what you can expect in terms of delivery times.

Where We Ship From

Donnabelle Dresses is an online retailer that ships internationally. Our products are dispatched from an overseas fulfilment facility (located in China). Once your parcel arrives in Australia, final delivery is completed by Australia Post or a local courier partner. This is why our estimated delivery time is longer than a locally-held-stock retailer — please review the delivery times below before placing your order.

Delivery Area

• We currently deliver to addresses across Australia.
• International shipping is not available at this time.

Shipping Method

• Orders are shipped from our overseas fulfilment facility and delivered within Australia via Australia Post or other trusted courier partners offering comparable delivery standards.
• Once your order has been dispatched, you'll receive tracking details by email so you can follow its journey.

Shipping Costs

• We offer free shipping Australia-wide on all orders placed through our website.
• There are no hidden shipping charges at checkout.

Delivery Address

• Orders are delivered to the address provided at checkout.
• Please ensure your name, address, postcode and other delivery details are complete and accurate before placing your order.
• We cannot guarantee that delivery details can be changed once an order has been processed.

Processing & Delivery Times

Order Cut-off

• Orders placed before 10:00 PM Sydney time will begin processing on the next business day.
• Orders placed after this time will begin processing on the following business day.

Handling Time: 1–3 business days

• Orders are confirmed, carefully packed and prepared for dispatch within 1–3 business days (Monday–Friday, excluding public holidays).

Estimated Delivery Time: 6–12 business days

• Most orders are delivered within 6–12 business days from the date of purchase, reflecting international dispatch from our overseas facility followed by local delivery within Australia.
• Delivery times are estimates and may vary depending on your location, including for regional or remote areas of Australia.

Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout.

Please allow some time for tracking information to become available after receiving your dispatch confirmation.

Lost or Delayed Parcels in Transit

If your tracking has not updated for an extended period, or you believe your parcel has been lost in transit, please contact us at support@donnabelledressessydney.com. We will investigate with the carrier and, where an order is confirmed lost in transit before delivery, arrange a replacement or refund. This does not affect your rights under the Australian Consumer Law.

Undeliverable & Returned Parcels

If a parcel is returned to us due to an incorrect or incomplete delivery address, failure to collect the parcel, or other circumstances outside our control, additional delivery charges may apply if the order needs to be resent.

Please check your delivery details carefully before completing your purchase.

Delivery Delays

While we do our best to ensure orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

• severe weather conditions;
• customs or international transit delays;
• Australia Post or courier delays;
• public holidays and peak shopping periods;
• delivery disruptions, or deliveries to regional and remote areas.

We appreciate your patience if your order is affected by an unexpected delay.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact our customer service team:

Donnabelle Dresses Operated by Ricardo José Pereira Nunes, Adress: Rua do Emigrante nº15, Vilar, Lisboa, 2550-069, Portugal. Email: support@donnabelledressessydney.com Phone: +351 928257084

We'll be happy to assist you.